Fair, open, effective, shrewd and independent

The Legal Ombudsman was set up by law as an independent public body. Our job is to resolve legal complaints in a fair, open, effective, shrewd and independent way.

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Our vision

Everyone can access legal services in which they can have confidence.

Our mission and values

Our task is to run an independent ombudsman scheme that resolves complaints about lawyers in a fair and effective way, where we are shrewd and decisive when tackling complex issues and that is open so we can give focused feedback to help drive improvements to legal services.