November 28, 2016
This guidance looks at our approach to deciding on appropriate remedies when there has been poor service.
November 14, 2016
A guide for legal service providers with key information about the Legal Ombudsman’s service
November 16, 2016
Signposting pack for legal service providers.
November 8, 2016
The Office for Legal Complaints’ (OLC) Annual Report and Accounts 2015-16 contains performance and financial information about the Legal...
October 26, 2016
We are seeking information and evidence-based views about how the Legal Ombudsman can ensure its Scheme Rules remain fit...
September 21, 2016
The Legal Ombudsman responded to the SRA consultation on Looking to the Future in September 2016 Final response to...
September 7, 2016
Please complete this form if you want to authorise another person to act on your behalf. You could ask...
August 31, 2016
The Legal Ombudsman responded to the Competition and Markets Authority’s Legal Services Market Study Interim Report in August 2016....
August 8, 2016
The Legal Services Act 2007 empowers the Office for Legal Complaints (OLC) Board to publish details of lawyers or...
July 29, 2016
In June 2015, Mr B instructed a claims management company (the introducing CMC) to investigate potential mis-sold Payment Protection...