• guidance cover

    Guidance: Our approach to remedies

    By on November 28, 2016

    This guidance looks at our approach to deciding on appropriate remedies when there has been poor service.  

  • Complaint handlers guide

    By on November 14, 2016

    A guide for legal service providers with key information about the Legal Ombudsman’s service

  • Signposting pack

    By on November 16, 2016

    Signposting pack for legal service providers.

  • Annual Report 2015-16

    By on November 8, 2016

    The Office for Legal Complaints’ (OLC) Annual Report and Accounts 2015-16 contains performance and financial information about the Legal...

  • Scheme Rules Call for Evidence

    By on October 26, 2016

    We are seeking information and evidence-based views about how the Legal Ombudsman can ensure its Scheme Rules remain fit...

  • Response to the SRA Looking to the Future consultation

    By on September 21, 2016

    The Legal Ombudsman responded to the SRA consultation on Looking to the Future in September 2016 Final response to...

  • Representative authority form

    By on September 7, 2016

    Please complete this form if you want to authorise another person to act on your behalf. You could ask...

  • Response to the CMA interim market study

    By on August 31, 2016

    The Legal Ombudsman responded to the Competition and Markets Authority’s Legal Services Market Study Interim Report in August 2016....

  • JAS Financial Advisory Services Limited, trading as Litchfield Price, Hampton Rae and NLC Solutions

    By on August 8, 2016

    The Legal Services Act 2007 empowers the Office for Legal Complaints (OLC) Board to publish details of lawyers or...

  • Case study 18 – Upfront fee refund

    By on July 29, 2016

    In June 2015, Mr B instructed a claims management company (the introducing CMC) to investigate potential mis-sold Payment Protection...

Hours of Operation over Christmas

Our telephone lines will be open from 28 December until 30 December between the hours of 10:00 to 16:00. Our office will be closed on Monday 2 January.

Our normal telephone opening hours, which are from 08:30 to 17:30, will restart on Tuesday 3 January.

For any legal service provider queries, you can email us at enquiries@legalombudsman.org.uk or for any claims management company queries, you can email us at cmc@legalombudsman.org.uk.