• Board Papers for the meeting on 4 June 2018

    By on June 18, 2018

    Agenda for the OLC Board meeting on 4 June 2018 For publication, with redactions Approval of previous minutes: OLC...

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    Legal Ombudsman
  • Better Information in the Legal Services Market research report

    By on June 14, 2018

    The Legal Ombudsman and SRA have published research on Better Information in the Legal Services Market which highlights the...

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    Legal Ombudsman
  • Board Papers for the meeting on 23 April 2018

    By on June 6, 2018

    Approval of previous minutes: OLC Board meeting 14 March 2018 – FoI exempt S.22 ARAC meeting 28 February 2018...

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    Legal Ombudsman
  • Case study 1

    By on June 5, 2018

    Mr S was contacted at home by a claims management company (CMC) who offered to explore whether he had...

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    Legal Ombudsman
  • Case study 2

    By on June 5, 2018

    Following a road traffic collision in February 2015, Mr J’s insurer instructed a claims management company (CMC) to arrange...

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    Legal Ombudsman
  • Case study 3

    By on June 5, 2018

    Miss B signed up with a claims management company (CMC) in January 2015. She felt she had been mis-sold...

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    Legal Ombudsman
  • Case study 4

    By on June 5, 2018

    In October 2013, Miss C instructed Claims Management Company One (CMC One) to pursue a claim for mis-sold financial...

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    Legal Ombudsman
  • Case study 5

    By on June 5, 2018

    In August 2012, Mrs M instructed a claims management company (CMC) to pursue a claim for mis-sold Payment Protection...

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    Legal Ombudsman
  • Case study 6

    By on June 5, 2018

    In December 2014, Mrs G instructed a claims management company (CMC) to make a claim for mis-sold Payment Protection...

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    Legal Ombudsman