Scheme rules 2010

Scheme rules 2010

olc-discussion-paperWe asked for help when we were shaping our rules. We wanted to know what they should look like to support a new Ombudsman scheme that resolves complaints impartially, quickly and fairly:

Discussion paper (pdf – opens in new window) and
discussion draft scheme rules (July 2009) (pdf – opens in new window)

Consultation paper (pdf – opens in new window) and
consultation draft scheme rules (pdf – opens in new window) and feedback (September 2009)

Our response to the consultation (pdf – opens in new window) and the
proposed scheme rules (April 2010) (pdf – opens in new window)