Review of the scheme rules and case fee structure

Review of the scheme rules and case fee structure

final-draftWhen we consulted on the first scheme rules, we made a commitment to review the rules within 18 months of the opening of the Ombudsman scheme. With the benefit of operational experience, we re-examined the rules and ran a public consultation between March and June 2012. During this time we received written submissions from stakeholders and held a series of consultation events. Draft scheme rules (pdf opens in new window).

You can read our response to the above consultation here (pdf opens in new window). This includes a revised copy of our draft scheme rules. Our proposals have now been submitted to the Lord Chancellor and subject to gaining formal approval, and the orders being laid in Parliament, we hope to implement the revised rules early 2013.

You can read the feedback and responses we received here.