Response to consultation – LSB Strategy 2018-21

Response to consultation – LSB Strategy 2018-21

On 13 February, the Legal Ombudsman responded to the Legal Services Board’s (LSB) consultation on its new draft strategy for 2018-21.

The LSB sought views on three strategic objectives, and the ways they intend to meet these through gathering market intelligence and responding effectively to the changing external environment.

The Legal Ombudsman response supports the programme of work the LSB has planned for the next three years. We are keen to engage with the LSB on research projects, with a particular focus on vulnerable consumers and their access to legal services.

A copy of our full response can be viewed here.