Queen Margaret University – The future of ombudsman schemes

Queen Margaret University – The future of ombudsman schemes

QMU future ombudsman schemes coverThis research, by Queen Margaret University, looks at future models for ombudsmen and how redress could be provided to meet the challenges of a changing external environment. The purpose of this research is to identify drivers for change affecting ombudsman schemes and describe how schemes are responding to these. The overall aim of the research is to describe what a successful ombudsman scheme will look like in future.

You can read the research here. (pdf, opens in new window)
Read the Executive summary here. (pdf, opens in new window)