Publishing ombudsman decisions – Lawyer attitudes

Publishing ombudsman decisions – Lawyer attitudes

Publishing ombudsman decisions lawyer attitudes coverAs part of our consultation on the issue of publishing our decisions, we commissioned some research to help us understand what consumers and traditional lawyers think should be our approach to publishing our decisions. If you want to read more about the consultation, then click here.

The consumer research was commissioned with the Consumer Panel, who also looked at the findings and drew conclusions for us to consider.

Both reports were done by independent and reputable research companies. You can see more detail about the methodology in the reports, which we have published here in full.

Research report by Acute Insight Market Research – consumer attitudes (pdf opens in new window)

Research report by Gfk NOP – lawyer attitudes (pdf opens in new window)