Case study 17 – successor rules – poor service

Case study 17 – successor rules – poor service

In October 2013, Miss C instructed Claims Management Company One (CMC One) to pursue a claim for mis-sold financial products.

The lender in the claim wrote to CMC One on 6 December 2013 to reject the claim. The deadline for bringing the complaint to Financial Ombudsman Service (‘FOS’) was six months later, on 6 June 2014.

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