Case study 17 – successor rules – poor service

Case study 17 – successor rules – poor service

In October 2013, Miss C instructed Claims Management Company One (CMC One) to pursue a claim for mis-sold financial products.

The lender in the claim wrote to CMC One on 6 December 2013 to reject the claim. The deadline for bringing the complaint to Financial Ombudsman Service (‘FOS’) was six months later, on 6 June 2014.

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Hours of Operation over Christmas

Our telephone lines will be open from 28 December until 30 December between the hours of 10:00 to 16:00. Our office will be closed on Monday 2 January.

Our normal telephone opening hours, which are from 08:30 to 17:30, will restart on Tuesday 3 January.

For any legal service provider queries, you can email us at enquiries@legalombudsman.org.uk or for any claims management company queries, you can email us at cmc@legalombudsman.org.uk.

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