Case study 16 – informal resolution

Case study 16 – informal resolution

In November 2012, Ms T instructed the claims management company (‘CMC’) to deal with her
payment protection insurance (‘PPI’) claim. The claim was rejected by the lender and subsequently
referred to the Financial Ombudsman Service.

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Hours of Operation over Christmas

Our telephone lines will be open from 28 December until 30 December between the hours of 10:00 to 16:00. Our office will be closed on Monday 2 January.

Our normal telephone opening hours, which are from 08:30 to 17:30, will restart on Tuesday 3 January.

For any legal service provider queries, you can email us at enquiries@legalombudsman.org.uk or for any claims management company queries, you can email us at cmc@legalombudsman.org.uk.

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