Case study 15 – Packaged bank account – contract with CMC

Case study 15 – Packaged bank account – contract with CMC

Mrs C asked a Claims Management Company (CMC) to look in to a mis-sold Packaged Bank Account (PBA) in February 2015. The CMC complained to the bank on behalf of Mrs C in March.

In May, the bank wrote to say that they were going to need more time to investigate the complaint. They sent a questionnaire to Mrs C and the CMC, and asked for more information.

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Hours of Operation over Christmas

Our telephone lines will be open from 28 December until 30 December between the hours of 10:00 to 16:00. Our office will be closed on Monday 2 January.

Our normal telephone opening hours, which are from 08:30 to 17:30, will restart on Tuesday 3 January.

For any legal service provider queries, you can email us at enquiries@legalombudsman.org.uk or for any claims management company queries, you can email us at cmc@legalombudsman.org.uk.

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