Case study 15 – Packaged bank account – contract with CMC

Case study 15 – Packaged bank account – contract with CMC

Mrs C asked a Claims Management Company (CMC) to look in to a mis-sold Packaged Bank Account (PBA) in February 2015. The CMC complained to the bank on behalf of Mrs C in March.

In May, the bank wrote to say that they were going to need more time to investigate the complaint. They sent a questionnaire to Mrs C and the CMC, and asked for more information.

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