In the vast majority of cases, legal service providers and claims management companies (CMCs) and their customers enjoy good working relationships and get to a satisfactory result. This is managed even though they are often dealing with difficult and stressful matters.
If you go to a legal service provider or CMC for help, you have the right to expect clear advice and reasonable quality of service. You should also be told clearly what you will be expected to pay and be able to agree this in advance.
If things do go wrong, however, you have a right to make a complaint to explain why you are not happy. This guide is to support you when making a complaint to your service provider and to explain what you should expect from them once they’ve received it.