What is a final response?

What is a final response?

After making your complaint to your service provider, they may respond in several stages. Some service providers will acknowledge your complaint and let you know when they will respond in more detail.

Their final response should tell you that they have nothing more to add and provide you with the Legal Ombudsman details.

If you aren’t happy with their final response, or they haven’t responded within eight weeks of your complaint to them, you can ask us to look at it.