What information about complaints do you share with the regulators?

What information about complaints do you share with the regulators?

The Legal Services Act 2007 sets out specific duties for the Ombudsman to share information with the front line legal regulators.

We share general information about trends in complaints as well as specific information about individual cases where there may be potential issues of misconduct.

We have agreed Memoranda of Understanding in place with each of the regulators, which set out how we work with them and what information we share. You can read them here.

We also share certain information with the Legal Services Board (LSB) in its role as oversight regulator. The Act also sets out what we can – and can’t – share with the LSB. We do not make conduct referrals to the LSB and we do not share with them any detail about individual cases. We also have a Memorandum of Understanding in place with them which outlines how we work together. You can read it here.