What if my service provider wants more than eight weeks to sort out my complaint?

What if my service provider wants more than eight weeks to sort out my complaint?

As long as you have given them up to eight weeks to sort out the problem you can bring it to us. Our first step is then to check that we can help resolve your problem – so we will ask about you, your service provider, and the timeframes to make sure we have powers to investigate your complaint. If we can’t, we will try to help you find the right organisation to contact.