What if my service provider wants more than eight weeks to sort out my complaint?

What if my service provider wants more than eight weeks to sort out my complaint?

As long as you have given them up to eight weeks to sort out the problem you can bring it to us. Our first step is then to check that we can help resolve your problem – so we will ask about you, your service provider, and the timeframes to make sure we have powers to investigate your complaint. If we can’t, we will try to help you find the right organisation to contact.

Hours of Operation over Christmas

Our telephone lines will be open from 28 December until 30 December between the hours of 10:00 to 16:00. Our office will be closed on Monday 2 January.

Our normal telephone opening hours, which are from 08:30 to 17:30, will restart on Tuesday 3 January.

For any legal service provider queries, you can email us at enquiries@legalombudsman.org.uk or for any claims management company queries, you can email us at cmc@legalombudsman.org.uk.

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