My service provider has asked me to attend a meeting to discuss the complaint. Do I have to go?

My service provider has asked me to attend a meeting to discuss the complaint. Do I have to go?

It may help to meet and discuss the complaint with them. You could also consider taking a friend or representative with you. However, it’s not compulsory so please let your service provider know if you don’t wish to attend a meeting.

Hours of Operation over Christmas

Our telephone lines will be open from 28 December until 30 December between the hours of 10:00 to 16:00. Our office will be closed on Monday 2 January.

Our normal telephone opening hours, which are from 08:30 to 17:30, will restart on Tuesday 3 January.

For any legal service provider queries, you can email us at enquiries@legalombudsman.org.uk or for any claims management company queries, you can email us at cmc@legalombudsman.org.uk.

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