How do you sort out problems?

How do you sort out problems?

Our job is to look at complaints about legal service providers in a fair and independent way – we will not take sides. Sometimes after we look at the facts we will find that there was no poor service – we will explain why we think that to you. If there is a problem, we have official powers to put things right. Our service is free to consumers.

Also find out about how we work and how we resolve complaints.