How do I make sure my service provider knows I am complaining?

How do I make sure my service provider knows I am complaining?

It’s best to put your complaint in writing so that you can set out clearly what you are unhappy with. Write ‘complaint’ at the top of your letter or email. Keep a copy of this and all the replies you receive.

You may find it useful to use our example formal complaint letter to help you write your complaint or for tips on what to say. Please see our How to complain to your legal service provider factsheet.

Make sure you tell your service provider everything that you are unhappy about because we can only look at complaints you have already made to them.

If you choose to make your complaint over the telephone or during a meeting, tell your service provider that you want to complain and ask them to record this on their file. Make a note of the date, the issues you complained about, and who you spoke to. Ask for a written response.

If you haven’t heard from your service provider within seven days of making your complaint, contact them to make sure they have got it and that they are going to reply to you.