Do you expect service providers to tell clients about the Ombudsman?

Do you expect service providers to tell clients about the Ombudsman?

Yes. All regulated legal service providers have a legal obligation to tell their clients (and those eligible to use our service) about accessing redress from the Ombudsman. Your regulator specifies these requirements in a Code of Conduct. The same obligation also requires you to tell your clients about your in-house complaints handling procedure.

You can use our leaflet to signpost people to the Ombudsman and meet most of your legal obligations.