Can I bring my complaint to you if I’ve got ongoing court proceedings or I’m taking negligence action?

Can I bring my complaint to you if I’ve got ongoing court proceedings or I’m taking negligence action?

We wouldn’t normally look at a complaint where the consumer was suing the service provider for negligence or where the court’s decision had dealt with the same circumstances as the complaint to us. On the other hand, if you bring a complaint to us and accept our decision you cannot then bring a court case against the service provider about the same set of circumstances.

Hours of Operation over Christmas

Our telephone lines will be open from 28 December until 30 December between the hours of 10:00 to 16:00. Our office will be closed on Monday 2 January.

Our normal telephone opening hours, which are from 08:30 to 17:30, will restart on Tuesday 3 January.

For any legal service provider queries, you can email us at enquiries@legalombudsman.org.uk or for any claims management company queries, you can email us at cmc@legalombudsman.org.uk.

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