Can I bring my complaint to you if I’ve got ongoing court proceedings or I’m taking negligence action?

Can I bring my complaint to you if I’ve got ongoing court proceedings or I’m taking negligence action?

We wouldn’t normally look at a complaint where the consumer was suing the service provider for negligence or where the court’s decision had dealt with the same circumstances as the complaint to us. On the other hand, if you bring a complaint to us and accept our decision you cannot then bring a court case against the service provider about the same set of circumstances.