Can I ask the Legal Ombudsman to look at my complaint if I’ve already accepted a remedy from my service provider?

Can I ask the Legal Ombudsman to look at my complaint if I’ve already accepted a remedy from my service provider?

If you have already accepted a remedy the Legal Ombudsman is unable to help. We are also unable to sort out any issues that have already been looked at by the courts.

Hours of Operation over Christmas

Our telephone lines will be open from 28 December until 30 December between the hours of 10:00 to 16:00. Our office will be closed on Monday 2 January.

Our normal telephone opening hours, which are from 08:30 to 17:30, will restart on Tuesday 3 January.

For any legal service provider queries, you can email us at enquiries@legalombudsman.org.uk or for any claims management company queries, you can email us at cmc@legalombudsman.org.uk.

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